Talk to a person
We are a small team in Edinburgh, and the people who read your message are the same people who run the service. Tell us what you need and we will give you a straight answer.
What is it about?
Choose the closest match. We will tell you what to include and who can actually fix it, which is not always us.
Send a message
This opens the message in your own email app, so you keep a copy and nothing is stored on this site.
Leave out bank details, your date of birth and anything from your credit file. We will ask through a secure route if we need them.
Before you write
The three questions we are asked most already have answers on the site.
Stay safe
We will never phone, text or email you out of the blue asking for a fee, a deposit or a payment to release a loan. Anyone who does is not us, whatever name or number they use.
If you are unsure whether a message came from us, do not reply to it. Use the details on this page instead, or check our entry on the FCA Financial Services Register (firm reference 919697).
If money is already tight, another loan is rarely the answer. Free, confidential debt advice is available across the UK.